Explain how you work upfront.
Let your client know if you have a team strategy or when you’ll provide the weekly updates and your overall marketing strategy.
Be as thorough and complete as possible.
In addition you must let your client know when they can contact you and the times you’ll be accessible to them – most importantly ask your client what is most convenient for them.
For example if you are in meetings or servicing other clients you should avoid taking calls – as you would do the same for your affluent client.
Your phone should be forwarded to your receptionist to convey that white glove experience.
Whichever option you choose for communication -- follow up on a regular basis & make it consistent.
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April 24, 2019
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